4/21/2020

 

From the HelloHealth Portal Connect Support Team:

We are currently working on optimizing our software with the Safari Internet browser, which is why you’re getting a blank screen once you’ve logged in. While we work on this we recommend you use Google Chrome or Firefox.  You can download Chrome free here: www.google.com/chrome

If you are trying to log in on an iPad, iPhone, or Android phone, you will need to download an app, which is free for those patients enrolled in a membership plan.

If you have an iPad or iPhone, the app can be found here: https://itunes.apple.com/us/app/hello-health-portal-connect/id594261400?ls=1&mt=8

If you have an Android phone, the app can be found here: https://play.google.com/store/apps/details?id=com.hellohealth.portalconnect

Please let us know if the problem persists after following the above problem solving solutions.

Regards,
Portal Connect Support Team

1-866-779-1536