Practice Policies

Our Partnership with You

We are proud of the results our clients achieve with our services and want to help you get great results too.

We work to determine and correct the root causes of your problems – not just mask your symptoms with medication.  This approach often requires more effort on your part than just taking medications.  To achieve optimal results, you may need to make significant lifestyle and dietary changes.

When you are ready and willing to make the changes necessary to live a healthier life, we are here to help you.

The following Practice Policies have been designed to help us provide you with outstanding care.

Office Hours

Our current office hours are as follows but are subject to change at any time

Monday – Friday  9:00 am – 4:30 pm

Appointments

All appointments are provided on a scheduled basis only.

Phone appointments are available for your convenience.  They are billed at the same rate as an office visit.

Payment for Services

We accept cash, check, and credit cards (VISA, MasterCard, Discover, and American Express).

Medical Insurance

We are not in network with any health insurance.

We will not submit claims or communicate with any insurance company or their agents regarding your care, payment for your care, or prior authorization of prescriptions.

We can provide you with a superbill which you may submit to your health plan to request reimbursement.  We will code the superbill accurately for your visit but cannot assure it will meet the requirements of your health plan or result in reimbursement for you.

Medicare Participation

Because Medicare does not reimburse for most services we provide, we can only provide services to Medicare Part B Beneficiaries who enter a Private Contract with our providers who have Opted-Out of Medicare.

Dr. Stafford has Opted-Out of Medicare and is able to provide services to clients who are Medicare Beneficiaries.

Labs to Monitor Progress

Labs are an important tool in assessing progress.  We may request clients have labs done periodically and after a medication is started or changed.

Relationship with Primary Care Physician

The providers of Wellness ReSolutions do not serve as primary care physicians.  It is important for you to maintain a relationship with a primary care physician for acute care, routine care, and age-appropriate screenings.

Communication via Patient Portal

We maintain your medical records in an electronic health records system from Hello Health.  This system includes a Patient Portal which allows you to see copies of your labs and medical records, and to communicate securely with us.

For the security of your personal health information and to receive more timely responses, please use the Hello Health Patient Portal to communicate with us regarding any medical issues.

If you need help using the Patient Portal, please contact Hello Health support at 866-779-1526.

Follow-up Questions

Our staff will respond to simple questions sent via the Patient Portal.  We may ask you to schedule a follow-up appointment to discuss more complex concerns.

If you have a concern that a new symptom is a side effect of a new medication or supplement we have recommended, discontinue using the new medication/supplement and contact our office immediately.

Remaining Active

All clients must have an appointment every 6 months and be seen by a provider in the office every 12 months in order to remain “active” for prescription renewals and support via the Patient Portal.

Prescription Refills

Prescriptions will only be written for clients who have had a visit with one of our providers within the past 6 months.  Prescriptions will be written for no more than 6 months.  No early refills will be given for controlled substances (e.g. testosterone).  Please allow 72 hours for your refill request to be processed.

Compounded Prescriptions

Compounded pharmaceuticals must be made with appropriate ingredients and properly prepared to produce consistent results.  To assure best outcomes for you, we send prescriptions for compounded pharmaceuticals only to pharmacies whose products we have found to provide consistent and reliable results.

Supplements

We offer preferred pricing to our clients on high quality supplements from Emerson Ecologics, MD Prescriptives, and Designs for Health.  These supplements are available for purchase in our office, or directly from these vendors via links on our website.  You may purchase supplements from our office during normal business hours or we can ship them to you for a shipping fee of $8.95

Contact

____


6740 Perimeter Drive
Suite 300
Dublin OH 43016


www.wellness-resolutions.com


info@wellness-resolutions.com


614 733-9737

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